Originally Posted by LoneTree

You can either message or call, but I basically replied that their limits were much more arbitrary than competing products like Capital One Venture and that they should be able to make a manual redemption since it is obviously travel related. I mentioned how I may be more likely to use the Venture if I am unable to redeem travel charges on Arrival. They replied that my request would be manually reviewed. A week later the redemption appeared.

I'm not sure how repeatable it is. Now I have the freight train issue and a hotel that coded my entire stay as a bar tab (they don't even serve drinks or food). Rather than fight it again I'll just use the alternative less ethical method.