Originally Posted by
stupidzbu
Originally Posted by
LoneTree
Good luck! I've found if you push it beyond their initial reply to a manual review it tends to get approved.
I've been considering appealing another Freight Train code on passenger rail, but I'll probably just get a refundable plane ticket instead...
As soon as I finished reading your comment, I got an email reply stating "we don't choose the merchant code"
Should I reply back asking for a manual review or should I call in? What exactly should I say when I call in or reply?
You can either message or call, but I basically replied that their limits were much more arbitrary than competing products like Capital One Venture and that they should be able to make a manual redemption since it is obviously travel related. I mentioned how I may be more likely to use the Venture if I am unable to redeem travel charges on Arrival. They replied that my request would be manually reviewed. A week later the redemption appeared.
I'm not sure how repeatable it is. Now I have the freight train issue and a hotel that coded my entire stay as a bar tab (they don't even serve drinks or food). Rather than fight it again I'll just use the alternative less ethical method.