The reader purchased points for an airline frequent flyer program using Points.com. A few weeks later the reader goes to log in to his frequent flyer account and it has been closed. He contacts the airline and they tell him to contact Points.com. Points.com will only tell him that his Points.com account is closed.

At this point he reached out to me, and I happened to know someone at the airline. I contacted them and was told that Points.com requested that the airline shut down the frequent flyer account, and the airline complied.

After the reader repeatedly contacted Points.com he was finally told that the frequent flyer account was shut down because he had initiated a dispute through his credit card company. Except that he had never done this.

The moral of the story is this: Points.com has the power to shut down your frequent flyer accounts with, apparently, no recourse.