Pure Torture, these darned LAN call-centers are.....

Yesterday I issue an award AEP to MDZ and return. Today one of my meetings gets changed and I have no choice but to change the outbound segment. The POS website cant help me with changes for awards, so I have no choice but to call the nightmare Call Center.

1st call takes 13 minutes to get someone on the line.... they then go around and recite to me all the rules and what the changes mean, I tell them don't recite all the details, just tell me what the penalty is.... no, the bozo on the line continues to insist he has to explain how it all works in detail, including how they calculate de penalty based on the days before departure, what my options are for Kilometer refund...... after a 40 minute call, I know what my options are. I agree, they book the flights according to my new specs.... then they have to get the credit card charged. Im put on hold.... another 5 minutes.... finally the call dies.

Im not on hold again after having to call again.... my phone is on speaker, this call has been going 23:45 as I type this......

LAN, your website, callcenter and overall customer service are nothing but a big piece of excrement........ SHAMEFUL