FlyerTalk Forums - View Single Post - Viva.gr is not reliable! HORRIBLE EXPERIENCE!
Old Apr 2, 2014, 5:42 am
  #1  
adr3
 
Join Date: Apr 2014
Posts: 1
Exclamation Viva.gr is not reliable! HORRIBLE EXPERIENCE!

Hello,

I want to inform people who want to travel to greece to beware when using the booking site Viva.gr.

The price information displayed in their webpages can be wrong and misleading, giving me a huge headache.

I was planning a trip from italy to Athens las week, and was searching airlines to see what the best route would be in terms of money. I went to Viva.gr, and saw that they had a roundtrip flight from Athens to Santorini for 66 euros. I saw this, and thought to myself, "Great!, that's perfect", and therefore booked other flights to get to Athens in a different airline, to then book the flight from Athens to Sanorini.

I then find out that the price displayed by Viva.gr was a LIE!!!! And mind you this price was displayed in the PAYMENT PAGE where you insert your credit card information. You would think that by that time VIVA.GR would have displayed the right price.

Thanks to them displaying FALSE INFORMATION, I would loose a lot of money to re-plan and re book my flights accordingly.

I have pictures and a conversation with a customer service person to proof my point. I don't think I am able to attach them now, but if anyone wishes to see them I will gladly do it.

BOTTOM LINE: DO NOT TRUST VIVA.GR WHEN PLANNING YOUR TRIP. THEY HAVE DISPLAYED WRONG INFORMATION, AND WOULD TAKE ZERO ACCOUNTABILITY FOR THEIR SYSTEM FAILURE.

SAFE YOURSELF THE HEADACHE AND USE A DIFFERENT SITE!!! DON'T MAKE THE SAME MISTAKE THAT I DID BY TRUSTING THIS UNRELIABLE SITE
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