Originally Posted by
jordyn
Maybe you'd have better success by putting a new itinerary on hold and asking them to cancel the old ticket and apply to the new itinerary?
Were you given the option to put the itinerary on hold originally (I thought you couldn't do this for most codeshares)? If not, AA should have let you simply refund the original itinerary and rebook as it was within 24 hours.
Looking at the cheaper Qantas fares, if it was one of those , being non-refundable would have been very expensive way to make the change