From what I understand reading here: http://www.oneworld.com/ffp/emerald-privileges
as a OWE I should have an extra 20kg over any allowance that a non-emerald passenger on the same type of ticket should have.
I am a bit confused about an upcoming TAM journey, as the website when booking quoted sometimes 33kg and other times 43kg as the allowance for a business class ticket (I had not even put in my emerald number, as the site wasn't ready to accept most partner FQTV numbers yet). When I phoned up, the agent was aware of the Emerald benefit, and aware that business normally has a higher allowance than economy (although he said 33kg at one point and 43kg at another point). But he seemed firm that my absolute maximum was 43kg, which to me seems like it either ignores my Emerald benefit, or it ignores the fact that I paid twice as much for a business class ticket that was supposed to allow more baggage than an economy ticket.
Has anyone run into anything like this with the few routes left in the world that seem to be weight instead of piece based? I also don't know if I need to chase this with TAM or with oneworld if I end up with more than the (rather meagre) 43kg they are telling me I can carry.