I rarely have any feelings for a hotel, they are an impersonal place to stay basically...
But I really felt for this place, in part I guess for the awkward location a bit too far from the airport.
The staff was super friendly, very accommodating and provided early checkin. The breakfast was superb, good Italian stuff, the rooms where good (I like the HGI concept).
If that hotel was either a bit closer to Milano or MXP it would be a hit....