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Thread: BAEC changes: Gold award change/cancel fees introduced
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Old Mar 31, 2014 | 8:58 am
  #495  
jameslon
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Join Date: Apr 2005
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If you are a GCH and not happy with these changes, I do encourage you to let BA know direct (via the Gold line or Customer Relations).

While Nicci (and/or colleagues) will no doubt read through this thread to measure reaction, it is not the formal route for voicing concerns or making complaints.

I know customer relations are registering "complaints" on this issue.
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