Originally Posted by
Sam_AE
I also have buyer's remorse over getting the Plat Amex.
I've only had it for about 30 days and tried to call them to cancel it. Two agents have told me that they won't refund the annual fee. I was told to call back on a weekday to speak to a supervisor to see if they can do anything. I suppose if the supervisor doesn't agree to a refund, I'm either stuck appealing to the Amex Ombudsman or swallowing the $699.
While this is mostly/entirely my fault, it seems to me that Amex should clearly write in their T&Cs that the annual fee is non refundable after XX days or once the bonus points/benefits are used, or once the fee is paid/billed? I've looked through all the documents and there's no mention (either positive or negative) about the annual fee -- to me this should lead to a liberal (consumer friendly) interpretation.
I posted this question in the "churning" thread but anyone here ever heard of the annual fee being refunded in the first year?
If you have only had the card for thirty days, then how come your annual fee is paid? Usually it would not be payable for sixty days after card is approved.
What is the status of your bonus points of 50,000 or 60,000 for sign up? If these have not been credited to date or if they are remaining on your account, then you should make clear to Amex that you are willing to forfeit these and you may get a much more enthusiastic reply to a request for refund.
If you are trying to grab the sign up bonus and then run and refund, you cannot seriously expect Amex to allow this? You may have given them $699, but they have spend way way more than that on you already and you cannot expect them to just swallow all those fixed expenses and give you back your $699.
Maybe you could expand on why you have buyer's remorse. You paid $699, at a strict minimum if you were not referred you scored 50,000 sign up bonus = $500 if redeemed as a statement credit and you have a $200 2014 travel credit (and one for 2015) so for absolutely nada you have been granted a bunch of hotel statuses, unlimited airport lounge access and truly premium insurance coverage. I cannot quite connect the dots as to why this is a bad thing.