Absolutely diontd rude behaviour is not on. But we only have one version of what happened. I don't understand the logic of complaining about a seat going back. Going to cabin crew etc would wind most people up of it is persistent complaining when you are in your rights. Probably airlines should issue guidelines on this so it is clear as usually both parties feel they have a point and cabin crew can be inconsistent I mean why would someone recline to sleep then say oh ok I will put it forward. It's not as though they had no idea what they were doing.