Originally Posted by
Antonio8069
To be clear, you are not "entitled" to a refund and no amount of whining is going to change the situation.
You neglected to say how far out you booked? I would wait (& hope!) for a sked change, then call AC back and (nicely) tell them the new flight times are not acceptable to you and you are cancelling. IMO that is the only way you are going to see $$$ back.
Huh? Did you read the post?
"Tickets are refundable (a $200 CAD fee applies per person)"
OP, call back and talk to someone else.