FlyerTalk Forums - View Single Post - BAEC changes: Gold award change/cancel fees introduced
Old Mar 30, 2014 | 4:55 am
  #147  
hugolover
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Join Date: Oct 2008
Posts: 11,592
I spoke to a lady in the Didsbury call centre: From tomorrow £35 change/canx fee coming in for Golds which is supposed to prevent last minute cancellations to preserve Avios seats.

There's a pre-prepared script they have saying that Virgin charge £31, Air France £48 and Lufthansa something or over and therefore BA is bringing themselves in line with them... That sounds like a terrible PR message.

Emails are being prepared to go out tomorrow which means 0 days notice. Seems incredible.
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