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Thread: Hilton Honors Diamond Desk Reviews and Experiences: The Definitive Thread
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Old Mar 29, 2014 | 7:20 pm
  #983  
krazykanuck
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Originally Posted by timrob40
Does anyone feel the same or have any tips to share for encouraging Hilton Honors to communicate in a more accurate and meaningful way?
The only way I got them to actually resolve my issue was by threatening to cancel future reservations. Thankfully I had one coming up in 2 weeks so they could see that.

BTW my experience is the third thread linked in Jerry's post above. See in there that I noticed a customer service rep who replied to the email address was the same woman who responded to the general email a month or two earlier, so maybe they don't have dedicated Diamond people?
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