Originally Posted by scapaflow

Three out of four of the AC long haul flight crews were really blah. The fourth on flight AC161 on Monday was great. What I noticed was the attitude of the SD on each of the segments. On the flight where the SD was outgoing, in charge and providing excellent service the rest of the crew was following suit. On the three flights where the service was not great I noticed the SD was not a strong leader. On at least once flight I had no idea who the SD was until about half way through. There was no effort to greet passengers by name and generally not much service occurred before or after the meal service.