I believe your quarrel is with United Airlines. KVS sold you a product that they clearly labeled as a specialty web browser, used to access data provided by others. Surely we all knew that the database with upgrade and award availability belongs to UA, not KVS. It appears United has taken steps to block access to parts of its data base when this browser is used. Do you blame Microsoft or Mozilla when Internet Explorer or Firefox cannot successfully connect to a web page that the owner has removed, even though your software works as designed?