Originally Posted by
Often1
For all the people who say that changes are "free" on WN, that ignores the reality that while there is no change fee, the add/collect is generally very high and often much, much higher than you would pay for a full change fee or SDC (without status) on one of the real airlines.
Yet people continue to fly WN because WN does a great job of convincing people that they are getting great value, when they aren't. Kudos to the WN marketing cookies.
Agreed. Very sneaky marketing. I know how to work within their system but a lot of people don't. It's more of a "No change fees for bookings far in advance' kind of deal.