Hi Gary / team,

I think it's great to see a company engaging with customers in this way.

I had a quick question regarding damage that hopefully you can help with. I've been a regular customer of Sixt for a few years now and recently hired a Mercedes A180 from Victoria. Unfortunately someone keyed the side of the car, resulting in a large scratch along the passenger side.

I returned the car on Sunday and my card has been charged for the straight amount of the rental, but I was wondering what the typical timing is on you getting back to the customer with an estimate for damage costs? I may be travelling for some time after the next week or so, so it will be harder to handle after that point.

Many thanks.