Not Sure How to Classify This
Flying ATL-GRR a couple of weeks ago in F - seat 1C on an Airbus 320. About an hour into the 110 minute flight, a pax from coach stumbles up into the first class galley, helps himself to some snacks (the in-flight lead is in the back chatting with the other FAs). The pax then goes into the F lav. About five minutes later, the guy stumbles out and I stood up so that I could take my turn in the lav. The guy fell into me, knocking my head against the overhead bin. He reeked of alcohol and smelled like vomit. Uninjured, I pushed him away and he made his way back to coach. I opened the lav door and it, too, reeked of vomit.
Disgusted, I went to the back of the plane, passing the in-flight lead on his way back up front. I told him that I wanted to chat when I got back to my seat. After having taken care of business in the rear lav, I headed back up to my seat and rang the FA call button as I sat down. The in-flight lead approached and I explained to him what had happened. He became very defensive and walked back to the galley.
I rang the call button again and this time, the FA waited until another flight attendant came up to F. The in-flight lead then explained to me that he did not feel comfortable dealing with this situation and informed those of us in F that the other flight attendant would be completing our service. I asked the new FA if a report would be prepared to document the situation. She also was very defensive and refused to engage me in any conversation.
Once the flight terminated, two police officers and a sergeant met the flight and one of the officers and the sergeant escorted me from the plane and attempted to question me about disrupting the flight. I didn't answer any questions and within five minutes, I was told that I was free to go.
Now, I'm not new to this rodeo, but this behavior seems pretty extreme to me. It seems as though the FAs were maybe worried about being accused of over-serving the coach pax and decided to make the issue about me instead, but I am confident that I did nothing that could even be remotely described as disrupting the flight. However, I have seen situations where FAs behaving badly have pulled this kind of shena in order to deflect blame from their own missteps. My experience is only anecdotal, but I have seen this kind of thing happen maybe five times in as many years. I know flight crews have a lot of leeway these days in how they treat people, but false reporting behavior as criminal to avoid scrutiny for their own actions seems way over the line. I would hope there would be controls in place to prevent these situations. Anyone else see this kind of thing happening?
Last edited by jwlowry; Mar 26, 2014 at 11:32 am