PHLisa- how long was your IB+ account open for? The problem is two-tiered. I was given two hurdles, #1 has to be 3 months old and #2 has to already be an active account.
I called customer service this weekend and they said I could "try" to transfer my points, but if I have to wait 3 months to use them, it will be a loss for me- for this year at least