Originally Posted by
Swiss Tony
SteveF is correct especially with regard to changes in advance, but point (2) is slightly misleading.
I was also affected by the ash cloud on BA tickets booked through Expedia. BA handled all the compensation matters after the event, not expedia.
The TA mess comes when it's an all-inclusive booking (so flight & hotels together).
Point taken, although in our case BA handled it during the crisis rather than after the event, so we didn't actually have to pay anything (apart from our $500 share of the bar bill) and worry about whether we would get some, all or none of it back later. All I did was speak to BA and they gave us the option of staying where we were (and they would give us $200 per day) or moving to a resort of their choice closer to the airport in which case they would handle everything directly with the resort.