Last week I was at NRT and wanted to take the 4PM instead of the 6PM to HKG. Ticket was one of the bundle J tickets from January so change fee was 1200 HKD. Check-in agent was adamant I had to pay 1200HKD even though at PVG/TPE/PEK/SIN/KUL I have never paid to change for a ticket with restrictions. She said this was the policy. I went on and said if I was in HKG it would be free - she disagreed. Normally - I would have left it at this point but I wanted to get back to HKG - friends Birthday and the extra two hours would have meant a lot.

I called CX Diamond Line off my phone - the MPC agent said in HK we would do this for free - passed the phone to the check-in agent. They talked for about 5 minutes (during this time check-in agent went back to office - to talk with station manager I am guessing) she came back with my phone and said "well in Hong Kong they said they will do it - but this is not the policy" I said "Well seeing as CX is Hong Kong airline shouldn't you go by CX policy" She mumbled and pushed a few buttons and finally I get on the 4PM flight. She was awful, rude and made sure I only accepted the boarding pass on the condition it was not "normal procedure".

I don't normally fight but this time I was really like F'IT! Plenty of cash thrown at CX and for the sake of two hours - does it make that much difference. I can only hope I will have the energy next time this comes up - but more than likely I won't and i'll just go to the lounge and wait.