Originally Posted by stimpy

It seems that I too received only a normal Platinum card rather than LTP. So I called the Canada office and they agreed that I should be LTP, but that I have to send a letter or fax about this. The call center cannot help. I feel like I am returning to the dark ages.

Does anyone know a real responsible human at FB that I can contact to fix this? Or can I do it at the FB desk at Schiphol? Anywhere?