Originally Posted by
hedon1
FB confirmed I was eligible for PFL last August, based on Rouge status in 2003 and 2004. Needless to say it did not happen in 2014. Queried it 17th Feb with documents etc. after receiving a new Platinum only card. Despite 2 follow-up calls it is still "with Paris" for decision.
That's despite the fact I should have been PFL at end of 2012. Typical of what was a good program which has now gone down the plug.
It seems that I too received only a normal Platinum card rather than LTP. So I called the Canada office and they agreed that I should be LTP, but that I have to send a letter or fax about this. The call center cannot help. I feel like I am returning to the dark ages.
Does anyone know a real responsible human at FB that I can contact to fix this? Or can I do it at the FB desk at Schiphol? Anywhere?