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Old Mar 18, 2014 | 9:23 pm
  #12  
dfeldman
 
Join Date: Aug 2004
Location: ORD
Programs: UA 1K, HH Diamond, IHG Plat, National EE
Posts: 7
Thumbs down More Ibahn woes

Originally Posted by DL-Don
ibahn is definitely the problem.
Ibahn is apparently being rolled out to all Springhill properties, perhaps all Marriott. At a location they just converted, the login page only comes up occasionally. Calling tech support gets a level 1 who reads a script that blames your laptop, after you wait on hold for 15 minutes. They apparently don't have a call trending system showing problem locations. A few weeks have gone by and the situation is still not resolved.

This is a change that is mandated by corporate, per local hotel management.
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