I booked an advance stay at the MGallery Fairmont, Leura (Blue Mountains, Australia) through the Accor website. The stay was in January, 2014 and was fine. My Le Club Accor number (now Silver) was included. It looked good when Places check-in worked for the first time (for me) in three visits. As no points posted for the stay I made a claim and waited.......and waited. I also sent private messages via facebook and was told I would have a reply soon. Here is my last message sent almost a month ago:

"Further to my post I have sent all required details via fax to +61 2 8023 8522 re CAS-218679-T8P9R2. However I have had no response and my status on Facebook Places is now "KO". "

If this thread is monitored I would be grateful if this could be resolved.