Originally Posted by
Passmethesickbag
I have several pending alerts on Expertflyer (class availability and seat availability). I have just checked, and the class I requested is available (7 seats) and has presumably been so since my upgrade cleared two days ago. The alerts I set up for my economy seats being available have also not triggered any e-mail, and yet they are still available since I got upgraded. The check now button for all of the alerts also indicates no availability. I have tried reporting this by clicking on the "Contact support" button. The submit button there leads to the error message "An unknown or unexpected error has occurred. Please contact us if this problem persists.". Gee, thanks guys, that's what I am trying to do using the only method that you have made available to me. Very unhappy with EF after many years as a satisfied customer. What is going on?
You can email us at any time at
[email protected]. The email address is both listed in the first post of our support thread:
http://www.flyertalk.com/forum/trave...sk-thread.html and on our About Us page:
http://www.expertflyer.com/about-expertflyer
Please close your browser then login to EF again. If you are still experiencing a problem now please email us with the exact time that you tried to click on the Contact Support link so we can look at our logs.
Regarding the alerts, as has been mentioned on the EF Help Desk thread before, alerts are checked several times a day, not every minute. If the Quick Check isn't returning the results you think it should first make sure you aren't running into married segment logic by only doing the flight search for just the segment that the alert is looking at. If you need us to further investigate let us know the exact name of the alert on your account along with your account info via email.