Originally Posted by Clipper801

The official published policy of AC is not to provide complimentary hotel accomodation for delays and cancellations that are outside of AC's control.

I suspect that some AC agents simply give out hotel vouchers to avoid having to explain to angry passengers. It's so much easier unless there will be ramification to themselves later. Remember these are passengers who are too cheap to buy travel insurance, On My Way or unlikely to have paied for the tickets with premium credit cards that come with such protection.