Originally Posted by Dr. HFH

If I'm the GM, I will politely decline this request. I'll be happy to give you a new room, maybe even some additional compensation for your trouble and inconvenience in the way of an upgrade, points or even a free night. But a window into our internal management process and procedures? No.

If you think that the hotel should be reported to the health authorities because of the mold issue, then you should report it. But your decision on whether to report should not be based on whether they share the remediation process with you or whether you're satisfied with what they're doing about mold in some room which is now not your room.

You are entitled to a completely mold-free room for yourself. But you are not a code enforcement official ensuring that the hotel complies with the various requirements of health and safety codes which do not apply to you or your stay (now that you've been relocated to a mold-free room). Are you entitled to inspect the logbooks to see if they're testing the fire alarms on schedule? Are you entitled to check the temperature of the dishwashing water? Then why should you have visibility into how they're remediating the mold? That's a job for the health department.

Originally Posted by Flews

We're not talking bed bugs here. Mold kills. If management did not satisfy me they were taking immediate & appropriate action, I would absolutely report it to the authorities; just as I would try to save a drowning person even though I am not a lifeguard or fireman.

Cheers,

Originally Posted by Flews

I am really disappointed to hear this. Mold is a really serious issue.

Aside from the compensation issues, I would hope you will insist management keep you posted on how they are dealing with this problem - and report them to the health authorities if they don't.

That room should be shut down immediately, adjacent and other rooms should be inspected immediately, and the whole area needs to be remediated immediately.

Anything less puts the health any safety of customers & staff at risk.

Cheers,