FlyerTalk Forums - View Single Post - Travel goes sideways due to poor check-in errors - worth a letter?
Old Mar 14, 2014, 11:45 am
  #16  
climmy
 
Join Date: Dec 2004
Location: Lovely Tahoe City
Programs: UA 1mm Gold. Former 1K and GS.
Posts: 951
Originally Posted by trm2
What happened this time? (just curious)
Plane swap. Downgauged. Booted and booked on later flight that eventually cancelled.

I wasn't upset at the changes per se. Just the way UA handled it. I knew 6 hours prior to flight time about the downgauge (flightaware). Gate agent said she had just found out and was scrambling trying to figure it all out. It was just a mess that should've been totally avoided.
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