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Old Mar 14, 2014 | 11:34 am
  #8  
Flews
15 Years on Site
 
Join Date: Mar 2007
Posts: 3,990
Originally Posted by Dr. HFH
If I'm the GM, I will politely decline this request. I'll be happy to give you a new room, maybe even some addition compensation for your trouble in the way of an upgrade, points or even a free night. But a window into our internal management process and procedures? No.

If you think that the hotel should be reported to the health authorities because of the mold issue, then you should report it. But your decision on whether to report should not be based on whether they share the remediation process with you or whether you're satisfied with what they're doing about mold in some room which is now not your room.

You are entitled to a completely mold-free room. But you are not a code enforcement official.
We're not talking bed bugs here. Mold kills. If management did not satisfy me they were taking immediate & appropriate action, I would absolutely report it to the authorities; just as I would try to save a drowning person even though I am not a lifeguard or fireman.

Cheers,
Flews is offline