I flew with Emirates last month (in Y) and was affected by the fog on 23rd February, resulting in me misconnecting.

I'm not one to unnecessarily complain or make issues of things beyond the control of any airline (i.e the fog) but felt my "customer" experience on the ground at DXB was truly shocking resulting in me missing numerous connections and having to wait over 12 hours at Dubai Airport.

My experiences led me from desk to desk at DXB with no member of staff seemingly having authority to do anything. Members of staff tried to charge me for rebooking my flight despite it not being my fault I misconnected. It eventually took over 4 hours to rebook... and that was only on the authority of the EK duty manager. The highlight of course was being sent into the "admin office" behind the check-in area with a number of other passengers and having EK staff arguing/shouting at passengers.

I received a comprehensive reply from EK customer services and was expecting a relatively decent gesture of goodwill based on my experiences and time wasted; obviously in the knowledge I was not entitled to physical monetary compensation due to "force majeure".

Instead they send a useless (to me, at least) 10,000 Skywards miles and made it sound like I should be grateful...

Perhaps I'm ungrateful for what they did offer but is this a typical Emirates thing? Even Air France are more generous for much lesser issues!

Rant over...