Originally Posted by emcampbe

So to be clear, these are the vouchers that start with something like TCVA13, and have a PIN? If so correct you should get new ones. In my experience - its a PITA - I think I've only had maybe 2 instances of being issued new ones. Both times I was told it was mailed (snail mail) and never received them.

I'm not sure how in this day and age, an organization can issue electronic travel credits but only send out the information by USPS and not by email (that's what I've been told about them before...but its been a while).

I've learned the best option in a situation where a cancellation is necessary when using a credit like this is to call in to make the cancellation, and make sure they give you the new cert. information right then and there....they definitely can have them re-issued right away (but not sure if this is standard practice - I ask them for the information on the phone).

The new certificate information should be tied to your original itinerary. Do you still have the original e-ticket receipt they sent you, containing the ticket # and PNR? I'd call in and give them that info. (ticket # probably works best if you have it), and they should be able to see the new cert. # there. I was once actually transferred by reservations to the refund department, which I didn't know still existed on the phone, to get the info. This was probably a year or a year and a half ago. Limited hours they were open to be transferred, but got resolved after a couple of calls.

If that doesn't work, you may want to consider PM'ing the info. to UA Insider. Aaron has been quite helpful in getting FTers issues resolved when going through the normal channels hasn't worked out.