I've had mostly good experiences and assistance from YouFirst and find some comments surprising. There are some real gems working in this team so I would suggest not making sweeping comments about the entire group. @:-)

Spoke to a superb young man Friday to ask for assistance locating our missing luggage in NYC. He was extremely pleasant, took responsibility, called back as promised and located the luggage. Bags delivered not long after.

Have booked many Cabanas and a few Spa treatments, always worked.

During the winter chaos of December 2010 YouFirst was a god send. I doubt I would have been back in time for Christmas without their help as seen here.