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Old Sep 9, 1998 | 9:01 am
  #7  
Rudi
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Join Date: May 1998
Location: CH-3823 Wengen Switzerland
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I was talking of United.

I guess the remark "the flight attendant explaining this to the DISSAPOINTED woman" underlines, that agents may want to avoid such explanations/situations by not upgrading/upgrading others.
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