Platepass is the biggest scam I've encountered in a long time. I've rented from Hertz and am well aware of where I am traveling and when I will encounter tolls. For those trips where I only go through 1-2 tolls a week there is no point in paying the expense, rather than do that I pay the toll on-line directly which provides proof that the toll was paid. This worked fine until a recent trip to Chicago.

(In addition to providing toll passes they also bill you when/if you drive through a toll and the toll isn't paid. They charge the toll fee plus a standard daily rate for the full length of the rental.)

60 days later a charge from Platepass appeared on my credit card. It took 3 calls and over 60 minutes on hold before I finally spoke with someone who answered "while you must have driven through a toll" as the reason for the charge. I explained that I had all receipts and had verified with the Illinois Tollway that the charges for my travel were paid. It took 2 mths of no response from Platepass which included multiple calls and e-mails (including e-mailing proof of payment 3 times) before I gave up and I finally complained to the BBB and got my money refunded. Not renting from Hertz again!

Platepass has previously been found guilty in a class action lawsuit (http://www.topclassactions.com/lawsu...-pass-charges/) and it seems that nothing has changed. They hope the dollar amounts are small enough that it's easier to pay then to deal with.