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Thread: Items damaged most likely by authorities. LH liable?
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Old Mar 12, 2014 | 7:19 am
  #15  
dj_jay_smith
 
Join Date: May 2010
Programs: M&M FTL; BAEC Bronze
Posts: 1,043
Originally Posted by oliver2002
Wrong, you can report damage or loss of contents after you get home.

http://www.lufthansa.com/de/en/Is-your-baggage-damaged



In theory you are right, but in practice this did not work for me!

I had the issue where I had some damage to a case, but as we were late getting back and had a train to catch then we decided to claim afterwards as I was aware of this information from the website.

However Lufthansa just simply rejected our claim stating that it has to be done at arrival and that I cannot claim afterwards! Even though I done this within 24 hours via the website contact page.
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