Originally Posted by
marcuslai
I feel for the OP. Personally, I do think the advertising is deceptive. Especially if there is no date for a year where there is availability. That is simply un-acceptable.
If I were the OP, I would kick up a fuss on the phone line (when you manage to get an agent again), and do not hang up until you get a confirmed booking using your miles. CX is good that way, the computer used by the frontline says no, but the supervisors or whoever else have a lot of flexibility they can exercise.
Thank You. To be honest, I have to admit that the operators on the line have been very nice...they quickly answered my phone calls. I rang them twice...first call they put me on many waiting list....next time I asked for updates...but they told me just to wait and see (pray??? lol).
I told few people around me about this situation, maybe Ill ask someone of my friends to be the "angry person" on the phone eheheh.....