Originally Posted by CJKatl

After last night's fiasco, I called the Virginia Beach SHS to make sure the same thing wouldn't happen tonight. I was assured both in the call and when I checked in that the room was feather free. What do you think the chances were that was actually the case? Hint: the answer rhymes with Nero, Hero and Beer-Oh.

C'mon. What's so hard about reading labels on pillows? I'm at a loss. How does this keep happening? Do Marriott hotel employees really care so little about the work they do and promises made to customers? How is a culture of saying you've done something when you haven't so prevalent within this chain?

Tomorrow it's the Marriott Nashville Vanderbilt's turn. I've already spoken to their front desk and was promised the room will be feather free. We'll see...