Originally Posted by CJKatl

Checked into the Pinehurst SHS last night. The folio said "Feather Free" in two places. The clerk proudly told me they were ready for me. Of course, four of four pillows were feather. The label indicated 85% feather and 15% down.

The clerk swapped them out, but in the morning, I expressed my dissatisfaction at the front desk and asked how this could happen. I really want to find out so it stops happening. One of the women at the front desk snapped at me, "Someone made a mistake. It's not a big deal. She said she did it, but she didn't."

We have our Marriott employee of the year.