Originally Posted by aaupgrade

When you called did they say that this hotel was granted an exception by corporate? If standard rooms are available, which they are, they can't just decide to restrict award availability on their own; they must have corporate approval! If they don't have a corporate approved exception then press the issue as they should give you an award room since a standard room is available. Insist on speaking to a supervisor if possible and quote the verbiage on award availability. Also send a PM to Marriott Concierge here on FT, who has been rather non-existent of late, so I don't know if they will be of help.