FlyerTalk Forums - View Single Post - A Visit to the Dark Side - CX and wrong CC
Old Mar 9, 2014 | 10:53 pm
  #11  
cxfan1960
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Originally Posted by hillrider
The irony is that had you bought your ticket from a travel agent (including an OTA like Expedia etc.), you wouldn't have had to show any card.

The top management obviously didn't quite get the customer service aspect of this policy (you suffered stress you shouldn't have), but it appears from this thread that they've removed the silly extra check. Credit cards are indeed fungible.
TAs are more willing to take the risk in case of a dispute, but not CX.com. That keeps TAs in business.
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