[QUOTE=fastair;22492946]It got that way when you put words not spoken into the agents mouth, re-defining what the agent said into terms they didn't mean. In your industry, if a customer requests you break either the law or the contracts you have in place to placate them, would that even be an option for you? In most, it is, or should be a non-starter. That's today's Harvard MBA world we live in. Keep CEO pay high, find a way to break the contract to jot pay lab it's retirement. If that can't be done, hire some great lawyers and declare bankrupt. Run for office on the platform that you will gut teachers and state employees contracted pensions. Obligations SHOULD always be met before looking at other ways to distribute resources. A company/government that chooses to not honor their contracts has very difficult times borrowing or negotiating new contracts. Lack of knowledge of a rule is no excuse to rephrase a statement into false terms by%2