Originally Posted by
belltower
Wow, those fraud alerts on the 100k Exec card are really annoying.
Received the card last week, first small warm-up purchases went through, but two beans at CVS ($980 total) got denied. Called the number on the back of the card and the guy on the line said that such a purchase at a drugstore is highly unusual, especially on a new card (he most likely never read flyertalk). He refused to unblock the card, stating that I will need to fax them some documents. Meanwhile Citi "closed" all my three cards (that's what it says in the online accounts). My oldest card with Citi is fouryears old, never carry any balance! Had to fax in SSN, lease, utility bill, ID - will see what happens. Citi certainly sucks, never had any trouble with Chase, Amex etc. Not sure if 100K miles are worth those troubles.
It isn't just the Exec card.
I think it is just Citi
I had the same dumb "fraud" alert show up the 3rd time I used my new Citi Business card, The bottom line according to the CSR I spoke to was it was due to needing personal verification of the card holder, and not so much about the item(s) you attempted to buy.
This was a silly statement As Citi already had me on file for a previous Personal card which I had cancelled a few weeks earlier.
Also, I was told that my app should of not been instant approved and instead a letter would/should of been sent out asking for personal info ...
REALLY annoying to have to fax in SSN and ID to verify my identity...... after getting approved...... and using the card a few times already....... plus the fact that all my info was exactly the same as my personal citi card on file that they had......
On top of that trying to hit the spend requirement asap and having a big purchase coming up, but was forced to wait about a week after they got my fax until they activated my card again.