FlyerTalk Forums - View Single Post - Question: Procedure when flight is cancelled for mechanical problems?

Mar 8, 2014 | 11:26 am

#7

hydrogen

Join Date: Nov 2012

Location: NYC

Programs: AC SE, Bonvoy Plat, Natl Exec

Posts: 2,340

Quote:

Originally Posted by musiclover

Thanks. I see there are flights available later today. If I book one, would AC refund me the cost of my current outbound flight? Also, I have checked baggage - don't know if that makes a difference.

Quote:

Originally Posted by danapop

You will not get a refund. Not a nickel. They are still getting you from a to b. If you complain via email you will be lucky to get a 5% discount code for future travel.

Huh? If the flight the OP is on now is delayed 2+ hr or cancelled, doesn't AC offer refund of the flight?

Therefore, if OP buys another ticket now and his/her current flight gets cancelled, OP has a ticket on the newly booked flight. However, if the newly booked flight costs more, OP is paying for the more expensive flight (OP gets price of original ticket refunded though). And if the current flight leaves, OP can cancel the newly booked flight via the 24 hr rule. To me, it seems OP is doing the exact same as AC does when they rebook people.

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