SL had reached out to "Consumer Affairs," who claimed the GM would get back to me. Nothing that has been promised has happened. Giving up.
At least post a review on the hotel website, and maybe others. I am distressed to hear the GM has failed to even respond to your concerns. I hope it's a hiccup, but it wouldn't be the first time a once great property squandered it's reputation under a GM who fails to respect the customer.
Cheers,