Originally Posted by
Dave Noble
In his third post, when he starts talking about hanging up and calling again should the agent start talking about referring it to the rate desk, says to me that he must have know what he was doing was in breach of the fare rules
If the fare rules allow something, reference to the rate desk ime just comes back permitting it. That he mentions having been quoted large fees for these changes also highlights that he must be aware of it
Sure, it broke the rules
of that particular fare. So AA was right to deny the change, and it sounds like they consistently did so for some particular changes.
The issue here is that in other scenarios OP made different changes to different fares that were allowed by AA. It doesn't follow that because they denied one request that the next was also not allowed by the fare rules and, even if they did, AA should have simply not allowed the change (which they are clearly capable of doing at least sometimes).
Edited to add: your position would make sense if OP was always attempting to make the same change to the same type of fare. It doesn't seem like that's the case based on the posts so far; if it were, I'd agree that the previous denials might constitute some form of "warning".