Originally Posted by
AS Flyer
I know you know this is not acceptable or up to standard. You took the time to write it up here, please let Alaska know too. You're right, we aren't in a position to be slacking.
OK, I just did as you suggested. Hopefully a little reminder that customer service really needs to be top notch right now is all it takes.
Originally Posted by
PDXPremier
75K and no upgrade? Wow...that route must be tough....
Oh yeah. Unfortunately it's my bread and butter route and upgrades are all but impossible on it. 0 for 5 so far this year.

But I am always at, or near, the top of the upgrade list. ^