Hey all,

Wanted to get some advice as to what I should or can do in light of a bad car rental experience at MCO. Besides a horrendous wait time (almost 2 hours) in line, the agent who helped me basically tacked on SLI (Supplemental Liability Insurance), and when I inquired about this, she said it's mandatory/required in Florida... I just emailed Budget directly about this, as I thought it was a bit strange, and they told me it's definitely optional and not required or mandated in the state of Florida. The same agent also misinformed me about tolls in the area, stating there would be no tolls where we were headed. Again, she was wrong as we passed two tolls that we paid for (I was prepared to pay anyway).

In either case, we either got an agent dumber than a box of rocks or she was being extremely dishonest and 'upselling' us on SLI to potentially get some commission out of it.

At this point, is there anything I can or should do about it? Obviously I signed the contract and trusted her word about SLI (but the issue is that she was either greatly misinformed or dishonest... I'm leaning more towards dishonest though). Even after I read in some states SLI is mandated but generally if you have your own insurance you *should* be covered. One of those things where, if you don't happen to know off the top of your head at the moment, you're kinda stuck...

Any advice? I've already emailed Budget initially to inquire as to whether or not SLI is mandated, and got their reply - just replied back stating my displeasure at this level of service. Also just filled out their Survey, explaining the issues and requesting a reimbursement for the SLI. Not sure what else I can/should do.