Originally Posted by
777 global mile hound
My last stay was fantastic in every way and inspiring
From the outstanding concierge, butler and front of the house
Everyone I interacted with was polished professional and friendly.
Yes there have been challenges in the restaurant with changing team members, chefs and managers. Menu too has been a work in progress too
IMHO its important to do the basics right besides a reasonably good omelet which they do well. Its the accompaniments that make the difference and of course attention to details/service and all else in or out of a Park Hyatt.
The really high expectations are set here by the unusually high pricing bar for revenue or redemption.
Every day is a different show in every hotel.
My last stay couldn't have been better.Every day is a different show with the same team or a different team and I certainly wont pass judgment as its been months since I have been here and always leave the hotel typically with a sense of gratitude about the property and my relationship with Hyatt
With all due respect, this sounds more like a romance than a hotel review. You are absolutely correct that the high rates this hotel demands set high expectations. And that should include the F&B (restaurant) side of the house too. Simply being nice and friendly doesn't do the trick at nearly $1,000 a night.